As an Implementation Associate at Ceras Health, Mackenzie acts as the primary point of contact for clients during the initial onboarding process, as well as ongoing support for all system users. Prior to Ceras Health, Mackenzie was a Medical Scribe for an Emergency Department in Suffern, NY. As a medical scribe, Mackenzie worked one-on-one with various Emergency Department doctors and specialists to aid in delivering high quality care to patients. Mackenzie received her Bachelor of Administration from the University of Miami where she studied Finance and Pre-medical studies. During her time at the University of Miami, Mackenzie was involved in clinical research and took on various roles at American Express, including Project Coordinator and Project Manager. Mackenzie is passionate about improving the healthcare system for both providers and patients.