Support

Frequently Asked Questions:

Password Issues
Password Reset

Website
1. Click “Log in”
2. Click “forgot password”
3. Open your email and open your most recent email saying, “Ceras Health, Reset Your Password”
4. Once you open your email, click the red button that says, “Reset Password”
5. A form will pop up and you will create a new password.
6. When you have completed the password form, click “get started”. A pop up message saying “Success, Password updated successfully”
Mobile App
1. Open the Ceras Mobile App and tap Access Health Data at the bottom of the screen.
2. Tap “Forgot Password ??” at the bottom of the screen
3. Enter your email address
4. You will receive a 6-digit one time passcode to email.
5. Go back to the app and enter the 6-digit one time passcode
6. You will be guided to a password form.
7. Tap “Confirm” once you have completed the password form. to save their new password
8. Their health data will now be visible